Our Services

Providing reliable electricity to Ontario’s rural communities with care and commitment.

Transmission

Efficiently moving high-voltage power across vast distances to keep communities connected.

A panoramic view of electricity transmission lines stretching across Ontario's rural landscape under a clear sky.
A panoramic view of electricity transmission lines stretching across Ontario's rural landscape under a clear sky.
Distribution

Delivering electricity safely to homes and businesses across nearly 1.5 million customers.

Maintaining and upgrading infrastructure to ensure continuous and trusted service.

Support
Technicians performing maintenance on an electrical substation surrounded by Ontario countryside.
Technicians performing maintenance on an electrical substation surrounded by Ontario countryside.
Customer service representative assisting a rural homeowner over the phone with a friendly smile.
Customer service representative assisting a rural homeowner over the phone with a friendly smile.

Projects

Powering communities with reliable energy.

Photo of hydro one workers inspecting power lines in a rural Ontario landscape.
Photo of hydro one workers inspecting power lines in a rural Ontario landscape.
Grid Upgrade

Modernizing infrastructure for safer delivery.

Close-up of new electrical transformers being installed.
Close-up of new electrical transformers being installed.
Line Maintenance

Ensuring consistent power across regions.

Team working on restoring power in a snowy rural area.
Team working on restoring power in a snowy rural area.
Aerial view of transmission towers stretching over Ontario countryside.
Aerial view of transmission towers stretching over Ontario countryside.
Storm Response

Rapid repairs after severe weather events.

Customer Support

Dedicated to helping rural communities.

FAQs

How to report outage?

Call our 24/7 outage line or use the online portal to report power issues.

Who can I contact?

Reach out to our customer service team via phone or email for any inquiries.

What areas do you serve?

We provide electricity transmission and distribution to nearly 1.5 million customers across Ontario, mainly in rural communities.

How to start service?

Contact us to set up new electricity service at your location.

How to pay bill?

Use our website, mobile app, or authorized payment locations to pay your bill.

What safety measures are in place?

We follow strict safety protocols to protect our customers and employees during all operations.